Team Leader - Tech Support

Lead, motivate, and develop frontline employees to achieve operational and customer service objectives. Conduct regular coaching sessions, performance reviews, and feedback discussions. Manage daily operations to ensure service levels, productivity, attendance, and quality expectations are achieved. Monitor and analyze key performance indicators (KPIs), productivity, quality, and customer satisfaction metrics.

High School Diploma or equivalent required; Associate's Degree or Bachelor's Degree preferred. Minimum 1-3 years of experience in a Team Lead, Supervisor, Senior Support, or similar leadership role. Fluent Spanish required; English proficiency preferred.