Supervisor - Litigation Support Team (Player Coach)
NeoWorkCore Responsibilities
The supervisor will lead a litigation support team by monitoring performance, coaching agents, and ensuring KPIs are met. They will also handle direct casework and manage daily operations to maintain high standards of data accuracy and client communication.
Requirements
Candidates must have demonstrated experience in team leadership within a contact center, BPO, or legal environment. Excellent spoken English and the ability to manage in a KPI-driven, fast-paced setting are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote