Customer Success Manager - LATAM

Act as the primary contact for B2B/enterprise customers, ensuring customer satisfaction and success throughout the customer lifecycle. Manage escalations and maintain regular contact with customers to understand their business priorities and monitor progress. Drive adoption of Alpaca features among Live Partners and represent the partner internally across multiple groups.

4–6 years of experience in a customer success role managing customer relationships. Understanding of key technology concepts such as SaaS and APIs, with FinTech experience, especially within the broker-dealer business. Ability to work remotely and independently, with a dedicated interest in Alpaca's mission.

Competitive salary and stock options. Health benefits and a one-time home-office setup allowance of USD $500. Monthly stipend of USD $150 via a Brex Card.