Customer Success Specialist (SDQ)
HoratioCore Responsibilities
The specialist will manage client onboarding and ongoing support for the first 90 to 180 days, ensuring a smooth experience through task handling, workflow optimization, and internal coordination. Key duties include assisting with client training, creating support materials, auditing associate tickets for quality, and serving as the primary communicator for client concerns.
Requirements
Candidates must possess a Bachelor’s degree in a relevant field and have at least one year of experience in a customer-facing or CX operations role, preferably within BPO or SaaS. Required abilities include advanced/fluent bilingual English, proficiency in Google Workspace and CRM platforms like Gorgias or Zendesk, strong organizational skills, and an analytical mindset for troubleshooting.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site