TAC Tier 2 Team Lead

Lead and coordinate Tier 2 Engineers, controlling workload and queues while providing technical direction and coaching. Maintain active ownership of tickets and service requests, ensuring accurate prioritization and timely updates. Support major incidents and recurring problems with reliable technical input and maintain professional coordination with various teams.

Bachelor’s degree or diploma in Telecommunications, IT, Computer Science, Engineering, or a related field. At least seven years of relevant experience, including in a senior or team leadership role. Proven expertise in incident management, technical troubleshooting, and strong knowledge of ITIL and service management processes.