Analista de Experiencia do Cliente III

Analyze and correlate customer, service, operation, and journey data to identify patterns and improvement opportunities. Lead root cause studies and investigative analyses, connecting friction points and analytical evidence to drive actionable recommendations. Structure and evolve dashboards in Power BI for practical decision-making support. Collaborate with internal teams and suppliers to enhance data integration and insights generation.

Bachelor's degree in related fields. Strong experience in data analysis with the ability to connect different data sources. Proficiency in Power BI and familiarity with data structures and analytics logic. Previous experience in customer experience, client insights, or analytical intelligence contexts.

The company promotes a culture of inclusion and well-being, offering a supportive environment for balancing career and personal commitments. Recognized as a great place to work with various awards, the company is committed to creating innovative experiences for its employees.