Customer Success Support - Guardião(ã) de Contas

Temporarily cover accounts to ensure continuity of relationships with creators during account manager absences. Maintain active contact with creators, addressing demands and ensuring quality service. Conduct meetings and share updates to strengthen client relationships and satisfaction. Identify account reactivation opportunities and map risks and development opportunities.

Previous experience in Customer Success, Account Management, or Customer Service. Strong communication skills and ability to build relationships with diverse client profiles. Organizational skills to manage multiple accounts and demands simultaneously. Analytical and proactive mindset to identify client risks and opportunities.

National health and dental insurance at no cost for the employee, with co-payment for spouse and dependents. Flexible benefits that can be allocated to various needs such as food, transportation, culture, health, and education. Extended maternity and paternity leave, and access to online health professionals.