BANAMEX Coordinador de Procesos e Implantación sucursales Metro Sur

Manage the Customer Service unit consisting of multiple teams performing related tasks. Evaluate employee performance and provide recommendations for pay increases and promotions. Ensure service quality by applying knowledge of policies and procedures. Conduct periodic service reviews and develop action plans to optimize service levels.

5-8 years of experience in call center management, preferably in financial services. Bachelor's degree or equivalent experience. Advanced Excel skills including pivot tables and data analysis. Experience in process design, documentation, and optimization.