Analista de Suporte Pleno
NeonWhat You'll Do
Develop and maintain a knowledge base and technical documentation for recurring problem resolution. Analyze ticket indicators and propose actions to reduce incidents and improve service. Identify and implement automations and scripts for repetitive tasks. Support and guide junior analysts by sharing knowledge and reviewing diagnostics.
What We're Looking For
Practical knowledge of Windows 10/11, macOS, and Microsoft 365. Experience or interest in learning ITSM tools for ticket management. Strong communication skills and a proactive approach to identifying process improvements.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site