Analista de Customer Success em Escala Júnior | RD Station (Remoto) afirmativa para pessoas com deficiência

Manage a portfolio of approximately 200 clients during the first year, combining automations, digital campaigns, and tracking tools to drive engagement. Execute personalized journeys according to the area playbook, ensuring strategic support in marketing and sales throughout the customer lifecycle. Monitor health indicators of the client base, identifying churn risks and expansion opportunities, and initiate appropriate initiatives.

Previous experience in Customer Success or support in a SaaS company, focusing on retention and risk management. Ability to manage multiple clients and products at scale, using metrics such as NRC, MRR Churn, MRR Expansion, and Health Score. Familiarity with SaaS products and their integration to deliver value to clients.

The company offers a supportive environment for continuous learning and career growth. Employees are encouraged to challenge the status quo and have the autonomy to seek results that create real value for clients and society. The focus is on the well-being of employees through various actions and benefits.