What You'll Do
Attend and log user requests through the ticket management system. Classify and prioritize tickets according to established criteria and procedures. Provide technical support via phone and remote access, addressing questions about infrastructure and technology resources.
What We're Looking For
Basic knowledge of IT, hardware, software, and infrastructure. Ability to identify problems, log information, and direct demands correctly. Good communication skills and user support experience.
What We Offer
Remote work arrangement with a schedule from Monday to Friday, 8 AM to 5 PM. Offers professional growth opportunities in a company that values innovation and collaboration.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote