Customer Experience Consultant – Air Freight
A.P. Moller - MaerskCore Responsibilities
The Air CX Consultant executes air operations and customer service activities to ensure a seamless customer experience, managing all aspects of import and export file management. Key duties include tracking cargo, arranging collections/deliveries, processing documentation like AWBs, and handling operational finance activities.
Requirements
Candidates must possess at least 5 years of experience in the air freight industry, with knowledge of the automotive industry being highly preferable. Essential attributes include a customer-centric mindset, strong problem-solving skills, teamwork ability, and technical proficiency in freight management systems like Cargowise and Kewill.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Hybrid