Bilingual Quality Assurance Supervisor
TTECCore Responsibilities
The Quality Assurance Supervisor coordinates and delivers quality assurance initiatives across multiple contact center locations to ensure consistent performance and client satisfaction. They lead calibration sessions, monitor performance data, and coach team members to drive continuous improvement and operational excellence.
Requirements
Candidates must have a high school diploma or equivalent and be fluent in both Spanish and English. A minimum of two years of quality assurance experience in a contact center and at least one year of supervisory experience are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site