Bilingual Quality Analyst
TTECCore Responsibilities
The Quality Assurance Specialist performs daily audits across multiple lines of business to ensure performance standards are met and provides actionable coaching to agents. They also facilitate calibration sessions and produce reports on quality trends to drive continuous process improvement.
Requirements
Candidates must have a high school diploma, with an associate degree preferred, and be fluent in English and Spanish. The role requires at least two years of customer service experience and one year of contact center supervisory or quality assurance experience.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site