IT Support Engineer L2

Handle L1 escalations by triaging, diagnosing, and resolving tickets. Provide onboarding and offboarding support, including account creation and deprovisioning in corporate SaaS tools. Respond to security incidents such as phishing and account compromises, following documented playbooks. Drive automation and integrations to improve operational efficiency.

5 years in IT support, with 3-5 years at L2/Sysadmin level. Strong troubleshooting skills and experience with macOS administration. Proficient in Google Workspace administration and understanding of security incident handling. Ability to write and maintain documentation and mentor L1 support.

Fully remote position with a collaborative product team. Offers equity options and a transparent company culture. Long-term focus on meaningful contributions and professional growth.