What You'll Do
Evaluate and analyze interactions at the Contact Center to ensure compliance with processes and customer experience standards. Analyze monitoring results to identify patterns, risks, and areas for improvement in customer service. Provide feedback to operations on quality results, communicating trends and areas for improvement.
What We're Looking For
Bachelor's degree completed (or in progress). 1.5 years of experience in Contact Center operations. Desirable: 1 year as a quality analyst. Intermediate proficiency in Office tools.
What We Offer
AXA Mexico offers a path to enhance your skills, grow personally and professionally, and live a challenging experience. They commit to providing autonomy for decision-making and support for your development.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site