Customer Service Supervisor

Supervise and coach a team of call center agents, providing real-time feedback and support to enhance their performance. Manage activities of leads and employees to ensure effective team functioning. Produce and analyze statistical reports to monitor team performance and share service-related trends.

Bachelor's Degree or ongoing business administration studies. Minimum B2+ English proficiency. At least 1 year of experience leading a team in a call center or customer service environment. Familiarity with ticketing software.