Assessor de Segmentos de Associados (Jornada e Experiência Transacional) - Sede Administrativa - Cuiabá/Lucas do Rio Verde/MT

Map the most important member journeys from start to finish, including credit, cards, and investments across all channels. Manage the transactional NPS by listening to members and employees to understand each interaction. Analyze data to identify where the experience breaks and prioritize improvements based on impact.

Bachelor's degree in Administration, Marketing, Communication, or related fields. Two years of experience in customer experience, satisfaction research, or digital channels. Advanced Excel skills and knowledge of Power BI or similar tools.

Competitive salary aligned with the financial market. Includes health insurance, meal allowance, and a private pension plan with up to 10% contribution.