Customer Success Manager
trivium.orgCore Responsibilities
The Customer Success Manager will onboard new clients, serve as the primary point of contact, conduct regular client meetings, and ensure client retention by proactively addressing needs. This role also involves tracking performance metrics, collaborating with internal teams, and contributing to process improvements for the Customer Success function.
Requirements
Candidates must have at least 3 years of experience as a Customer Success Manager or similar role, preferably within a marketing agency, with a strong understanding of digital marketing, SEO, and social media advertising including Facebook Ads. Excellent communication skills and the ability to manage challenging client situations professionally are essential, along with experience using tools like GoHighLevel, Asana, and Slack.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote