Call Center Team Lead - (BPO/ Buenos Aires, Argentina)
Future Group Language SolutionsCore Responsibilities
The Team Lead is responsible for managing daily operations, monitoring team performance against KPIs and SLAs, and ensuring service quality. They will also provide coaching, handle escalations, and drive process improvements while collaborating with internal stakeholders.
Requirements
Candidates must have at least one year of experience as a Team Lead in a call center or BPO environment. Proficiency in both English and Spanish is mandatory, along with strong leadership and analytical skills.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site