Architecture Analyst

Support the planning and prioritization of technical and human resources for implementing technical requirements. Manage the Helix tool for tracking incidents in the Service Desk and document the incident timeline. Control service level agreements through the Help Desk team and organize requirement management with various resolution areas.

Experience in managing technical resources and incident tracking tools. Knowledge of service level agreements and requirement management processes. Familiarity with various technical areas such as Change Management, Databases, and Middleware.