Asesor Senior De Experiencia Y Fidelizacion CEC
ScotiabankWhat You'll Do
Provide efficient first-line support for customer inquiries, complaints, and product/service reports. Promote proactive sales by leveraging customer contact opportunities. Ensure timely and effective responses to customer queries and follow up on cases as necessary.
What We're Looking For
Minimum of 1 year of experience in the banking sector as a Customer Experience Advisor or similar role in Telephone Banking. Higher education or technical studies in progress or completed. Intermediate knowledge of MS Office and basic knowledge of PEGA, Ondemand, ISTS, Sharepoint, Niubiz, Verint, Avaya, Unibanca.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Spanish
Employment Type
Contract
Work Mode
On-site