Customer Onboarding Specialist

Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products, data, and workflows while reducing time-to-value. Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America. Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet's education platforms.

4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role. Bachelor's degree in a related field. Professional fluency in English, Spanish, and Portuguese, with the ability to confidently deliver customer onboarding and technical training in all three languages.

This is a full-time, remote position based in Latin America. If located near an office, you are expected to work from that office 3 days per week.