Support Administration Specialist
BackblazeCore Responsibilities
The role involves managing customer account health, including billing, product activation, and security configurations. It also serves as the primary point of contact for triaging technical issues and escalating them to the appropriate teams.
Requirements
Candidates should have 1-2 years of experience in customer support and familiarity with ticketing systems like Zendesk. Strong communication skills and proficiency in troubleshooting across Mac and Windows environments are required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote