[Job - 31107] Salesforce Sr Business Analyst/Product Analyst for Customer Experience, Brazil

Collaborate with the Business Owner and Project Manager to prioritize requirements and define the roadmap for release packages. Interview users, analyze systems and documentation to identify and document requirements. Analyze and document business requirements for the Consumer Experience Operation, focusing on channels such as Contact Us, Email, Chat, WhatsApp, Social Listening, and Phone/IVR.

3 to 5 years of experience as a Business Analyst or in a similar product management role. Strong background in Customer Experience environments. Proficient in Business English (written and conversational).

Remote position with some visits to Client and CI&T sites.