Core Responsibilities

The Customer Success Manager will focus on building trusted relationships with customers to drive retention, successful renewals, and expansions by understanding their security objectives. Responsibilities include engaging with all customer levels, identifying upsell opportunities, serving as a customer advocate, and driving expansion sales to grow the portfolio's Annual Recurring Revenue (ARR).

Requirements

Candidates must have over 5 years of experience in quota-carrying customer management roles within a high-tech environment, demonstrating clear quota achievement and a track record of promotion. Essential requirements include a Bachelor's degree, strong analytical and communication skills, understanding of Customer Success, SaaS, and Information Security, and the ability to learn new technologies quickly.

Additional Information

Experience Level

5-10

Job Language

English

Work Mode

Hybrid