Field Technical Support

Enhances customer experience by providing installation information and addressing challenges. Offers software services for pre-sales, post-sales, and service delivery support. Provides site support for break-fix activities and leads onsite escalation support when needed. Identifies opportunities for improvement and coordinates departmental work.

High School Diploma or equivalent work experience. Typically has 6-8 years of related work experience, preferably in HP products or customer support. Strong knowledge in technical services and customer relationship management.