Bilingual Agent Backoffice
TTECCore Responsibilities
The specialist provides professional responses to dealer-generated financial assistance requests using CRM tools and loyalty guidelines. They are responsible for documenting decisions in GCCT and meeting service level metrics to support business performance goals.
Requirements
A high school diploma or GED is required, with one year of customer service experience preferred. Candidates must possess strong multitasking skills, computer proficiency, and excellent English grammar and spelling.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site