Supervisor de Redes Sociales
BidcomCore Responsibilities
The Social Media Supervisor will lead the operational and strategic management of social channels, ensuring customer service is a brand differentiator by maintaining a unified and empathetic narrative across all digital touchpoints. This role involves leading the social media support team, monitoring interactions for insights and crises, analyzing KPIs, and collaborating with Marketing for content coherence.
Requirements
Candidates must have a strong commercial orientation, analytical skills, and high self-management capacity, requiring experience supervising customer service teams on digital channels, especially social media. Proficiency in monitoring tools, CRM, and social platforms is essential, alongside excellent writing skills and a customer-centric focus.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
Hybrid