Analista de Ciclo de Vida Pleno

Ensure governance, consistency, and alignment of all communications sent to Porto clients. Create, structure, and manage complete customer relationship journeys, including welcome messages and ongoing engagement. Strategically prevent customer churn and manage insurance and service renewal flows. Collaborate with product and marketing teams to articulate demands and strategies.

Bachelor's degree completed. Solid knowledge and prior experience in CRM. Experience with customer lifecycle management, governance of results, and analytical capabilities. Ability to work across diverse areas and manage demands and results.

The company offers flexible food and meal allowances, health and dental plans, wellness programs, and participation in profit-sharing. Additional benefits include extended parental leave, exclusive access to fitness facilities, and reimbursement for education and language courses.