Business Customer Support Specialist

Meet service goals in all KPIs such as case resolution and productivity across phone, chat, and email. Communicate clearly and professionally with customers, adapting tone and style based on context. Take ownership of contact resolutions using critical thinking and maintain a customer-focused mindset.

Minimum 2 years of customer support experience in a contact center. Fluent in English. Proven track record of meeting quality standards in a contact center role. Strong grammar, spelling, and typing speed.

This is a hybrid position open exclusively to candidates residing in the Greater São Paulo area. The training period will occur 100% on-site, transitioning to a hybrid work schedule after three months. Flexibility in working hours is required.