Service Desk Incident Coordinator
CommandLinkCore Responsibilities
The Service Desk Incident Coordinator acts as the central operational point for coordinating incoming service incidents, ensuring cases are properly triaged, prioritized, assigned, and advanced through the support lifecycle based on business impact. This role involves monitoring platforms, dispatching incidents to appropriate teams, overseeing open cases for momentum, and enforcing case management standards across the support environment.
Requirements
Candidates should possess at least 2 years of experience in service desk coordination, dispatch, incident management, or technical support administration, preferably within an MSP environment. A Bachelor's degree in IT or Business is preferred, along with familiarity with ITSM platforms, monitoring tools, and a general understanding of networking and managed service operations.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site