Senior Customer Success Specialist
SITACore Responsibilities
Proactively manage customer contract performance by executing success plans and overseeing technical service delivery. Analyze customer data to identify trends and collaborate with account teams to drive retention and operational efficiency.
Requirements
Requires a Bachelor's degree or equivalent experience with 4-7 years in customer or technical support, preferably in Aviation or IT Service Management. Must be fluent in Portuguese, English, and Spanish and based in São Paulo or Rio de Janeiro.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Hybrid