Bilingual Agent (Back Office)
PerceptaCore Responsibilities
This role involves processing customer accounts according to policy, handling multi-tier support and triage for software, hardware, and systems issues related to telematics, data services, charging, and fleet management. Responsibilities include reviewing contracts, provisioning products, resolving administrative problems, escalating issues, and maintaining case ownership while adhering to SLAs.
Requirements
Candidates must have a high school diploma (Associate or college degree preferred) and a minimum of 3 years of contact center experience. Essential qualities include high attention to detail, strong problem-solving abilities, excellent communication skills, empathy, and the capacity to work effectively both independently and in a fast-paced team environment.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site