Customer Experience Performance Specialist

Ensure critical customer journeys are measured, managed, and continuously transformed by identifying and eliminating pain points. Lead the management and transformation of the company's main Customer Journeys to ensure a consistent, simple, and customer-centered experience. Monitor experience indicators, satisfaction, and performance of each journey.

Bachelor's degree in Administration, Engineering, Marketing, Economics, CX, or related fields. Desirable training in Customer Experience, Design Thinking, Lean, Six Sigma, or Process Management. Experience in Customer Experience, Journey Management, Process Improvement, Business Transformation, or Operations. Experience leading cross-functional projects and working with data analysis.