Retail Customer Service Manager
PlaytechWhat You'll Do
Manage a team of Retail Customer Service Agents, Team Leads, and Shift Managers across retail sportsbook operations. Monitor daily operations to ensure service levels and KPIs are consistently met across all support channels. Analyze customer feedback and betting behavior to identify service gaps and drive improvements.
What We're Looking For
At least 1 year of experience in a similar role, ideally within a customer service or sportsbook environment. Speak advanced English (C1) and native-level Brazilian Portuguese (PT-BR). Strong computer literacy and proficiency in MS Office tools.
What We Offer
Comprehensive benefits and competitive compensation. Opportunities for professional growth and development. A commitment to innovation and excellence.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site