What You'll Do
Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams. Work with customers' developers and support personnel to resolve complex problems. Collaborate with teammates and file JIRAs to report reproducible bugs. Assist in process improvements by surfacing customer pain points.
What We're Looking For
2+ years of Technical Support Experience or similar relevant experience. Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side and client-side code. Good understanding of APIs, HTTP Protocol, and RESTful services. Experience troubleshooting SIP, VoIP, and IP telephony issues.
What We Offer
Working at Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program. The role is remote, with occasional travel required for team meetings.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote