Customer Ops Specialist

Ensure efficient order management, support the sales team, process orders, and resolve escalations and claims while maintaining data quality and service level agreements. Analyze operational data, evaluate KPIs, and automate reports to monitor performance and support strategic decisions. Identify inefficiencies, recommend improvements, and participate in digital transformation projects.

Strong analytical skills with the ability to process and interpret large volumes of data using Excel, Power BI, or equivalent tools. Experience with ERP systems, preferably SAP, with knowledge in SD and/or MM modules. Minimum of two years of experience in Customer Operations, Customer Service, Supply Chain, or related functions. Intermediate or higher level of English, both oral and written.

Competitive salary and attractive benefits. Dynamic and international work environment. Modern office environment with collaboration tools. Policies with a forward-looking vision, such as remote work and professional breaks.