Customer Experience Analyst - Senior

Lead the Customer Experience strategy and influence the New Product Introduction (NPI) flow, connecting experience data to business indicators for structural improvements in the customer journey. Manage complex projects and mentor the technical team, ensuring customer-centric decision-making. Design and lead complex Voice of Customer (VoC) programs, correlating CX metrics with business indicators to identify opportunities.

Bachelor's degree in Administration, Marketing, Design, Engineering, or related fields. Solid experience in Customer Experience, Innovation, or Product Management. Proven ability to correlate experience metrics with financial and business indicators. Experience in leading complex projects and managing executive stakeholders.