(native Spanish) Technical Support Consultant (LATAM, remote)
SupportYourAppCore Responsibilities
The role involves delivering outstanding customer support via chats, emails, and tickets, while managing troubleshooting processes, handling escalations, and maintaining customer relationships. Responsibilities also include keeping up with evolving technology and meeting KPIs.
Requirements
Candidates must possess native Spanish and excellent English skills (C1 minimum for both) along with prior technical support experience. Proficiency in Windows, Linux, and MacOS, along with the ability to troubleshoot software issues using log files and understand basic scripting logic, is required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote