Customer Support Specialist (Technical)

Manage and resolve customer support tickets through the NielsenIQ Service Suite, ensuring timely, accurate, and high-quality responses. Troubleshoot platform-related issues, including access, configuration, functionality, and performance, identifying root causes and driving resolution. Analyze and validate client shipment data, perform coverage analysis, and ensure data quality and timely delivery.

Bachelor’s degree in Business Administration, Information Systems, Engineering, Communications, or a related field preferred. Experience in Customer Support, Technical Support, Help Desk, or Service Desk roles. Advanced English proficiency, both written and verbal, and strong analytical and problem-solving skills.

Flexible working environment with a commitment to diversity and inclusion. Opportunities for professional development through programs like LinkedIn Learning and volunteer time off.