Senior Analyst, Technology Account Management

Own the technical relationship with key clients, guiding them through complex technical and operational challenges. Collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs and resolve issues. Proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates and recommend improvements.

Proven experience in client-facing technical roles within the payments ecosystem. Strong understanding of authorization, clearing, and settlement processes. Native Portuguese and fluency in English.

This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week.