Defensor RTs Junior Analyst
RappiCore Responsibilities
The role involves resolving complaints and claims for Rappi Riders (RTs) according to defined processes and KPIs, ensuring timely responses and adherence to variable payment policies. Key functions include identifying process errors, proposing improvements to the company's areas, and developing projects to enhance the overall experience and dignity of the RT labor.
Requirements
Candidates need a minimum of 3 years of professional experience, including at least 1 year in customer service roles focused on resolving complaints and 1 year in a leadership position managing a team. Essential attributes include a proactive attitude, creativity, strong analytical skills, clear presentation of arguments, assertive communication, empathy, and the ability to work under pressure, including rotating shifts and weekends.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site