Team Leader, Operations - Bilingual

Supervise a group of call center associates, monitoring work and attendance in line with policies. Coach team members regularly to meet performance metrics and address performance issues with action plans. Ensure customer service meets contractual KPIs and conduct team meetings for effective communication.

Associate's degree in a related field with 2-4 years of relevant experience preferred. Strong communication skills, both written and verbal. Ability to lead a team and mentor employees to achieve performance expectations.