What You'll Do
Structure the governance of sales channels (chat, dialer, and reception), defining diagnosis, baseline conversion, and action plans. Lead the Control Desk, building real-time monitoring of channels with alerts and SLA formalized with the Data area. Manage the Trade Marketing team, guiding budget usage and campaign governance.
What We're Looking For
Experience in commercial operation of remote channels (chat, dialer, reception). Background in managing sales or customer service teams, with routine performance tracking and SLA management. Bachelor's degree in Administration, Economics, Production Engineering, Statistics, Technology, or related fields.
What We Offer
The company offers a comprehensive health plan, dental plan, psychological and medical teleconsultation, meal vouchers, and life insurance. Additional benefits include a private pension plan, participation in results programs, and educational partnerships for discounts on courses.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site