Coordenação de Experiencia - Canais Críticos

Manage the reputation of iFood across external channels such as social media, Reclame Aqui, and Procon. Lead a team of 9 direct reports and oversee a larger group of over 100 outsourced staff. Develop strategies and execute improvement projects to enhance brand performance in these channels.

Experience with Reclame Aqui and understanding its reputation evaluation dynamics is mandatory. Proven experience in social listening, crisis management on social media, and negotiation with legal offices. Bachelor's degree is required.

The company promotes diversity and inclusion, offering a dynamic work environment focused on innovation and results. They emphasize the importance of personal development and teamwork.