What You'll Do
Provide front line technical support to Podium employees and contractors via calls, chat, email, and remote support. Diagnose, prioritize, and solve issues using technical skills and historical records. Fulfill Service Requests in accordance with established guidelines and Service Level Agreements. Collaborate with technology teams to resolve technical issues and improve the technology experience for employees.
What We're Looking For
Must speak English fluently. Intermediate knowledge of MacOS and built-in applications. Experience supporting email and cloud systems via phone and chat. Foundational understanding of cyber security fundamentals and basic understanding of conferencing audio/visual solutions and VOIP technologies.
What We Offer
Competitive salary. Law benefits, health and life insurance. Free parking and equipment provided. Office located in Zone 10, Edificio Interamericas, Guatemala City.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Full-time
Work Mode
On-site