Analista Suporte Bilingue Pl

Provide daily support to users through tickets submitted via Service Desk, assisting with software and hardware issues both in-person and remotely. Analyze and diagnose problems for resolution, support application and software usage, and assist with the installation and configuration of desktops and notebooks (Windows). Update technical tickets and provide user support.

Previous experience in IT support is required. Knowledge of Active Directory (AD) is essential. Intermediate English for conversation and documentation is a plus.

The position offers a CLT contract and is on-site in Blumenau/SC. Benefits include meal vouchers, discounts on courses and language institutions, access to an online learning platform, mentoring, medical and dental assistance, and a pet care agreement.