BANAMEX - Digital Channels Management Associate Incident Analyst

Gather documentation and evidence for incident management on the Mobile channel. Track the status of Mobile incidents and document each case for metrics and analytics. Serve as a point of contact for multidisciplinary teams to analyze incident scenarios and participate in cross-functional teams to suggest improvements for the Mobile app.

1-2 years of customer service experience. Intermediate level of English. Bachelor's degree or university degree. Knowledge of digital channels and products rules, as well as different systems involved in digital channels.