Associate Billing Specialist - LATAM
CloudbedsWhat You'll Do
Address billing and subscription inquiries, escalating complex issues when necessary. Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups. Resolve delicate customer billing situations, including compensation requests. Analyze billing ticket trends and propose improvements to enhance the customer experience.
What We're Looking For
Previous experience in billing support, subscription management, or customer service. High attention to detail and a proven ability to make high-stakes decisions. Strong written, verbal, and analytical skills with excellent problem-solving abilities. Proficiency in Excel/Google Sheets. Fluent in English and Portuguese.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote